When it Comes to Customs Compliance, Function Can be Outsourced but Responsibility Cannot

I’ve recently been scolded for suggesting that technology might help importers and exporters deal with the complexity of the Harmonized System (HS). My critic, a director of global customs for a multinational corporation, took exception to my call for the World Customs Organization to embrace intelligent software as a way of encouraging wider HS usage and ensuring greater accuracy in HS classification.